Privacy Disclosure & Consent

The Loan Loft Pty Ltd

General

References to “The Loan Loft”, in this policy mean The Loan Loft Pty Ltd (ABN 13 687 273 981)
trading as www.theloanloft.com.au along with all its subsidiaries, related entities, or controlled
entities. The context will determine whether “The Loan Loft” refers to one or multiple entities.
Each The Loan Loft Entity may perform different roles regarding your loan, such as acting as a
broker or lender. This consent covers the roles of each entity. References to the singular (“I” or
“me”) include the plural (“We” or “us”).

This privacy policy outlines our compliance with the Privacy Act 1988 (Privacy Act). The terms
“personal information” and “information” are used interchangeably, following the definition in
section 6 of the Privacy Act.

The Loan Loft collects personal information to provide requested products and services and
information about other products and services offered by or through us. We protect your
personal information in accordance with the Australian Privacy Principles (APP) under the
Privacy Act, available at: https://www.oaic.gov.au/privacy and any applicable industry privacy
code.

Why We Collect Information

The Loan Loft collects information for purposes reasonably necessary for or directly related to
our business functions or activities. These include:
• Providing products and services requested by customers, and monitoring, evaluating, and
delivering products and services.
• Assisting with queries, resolving complaints, managing information access requests, or
handling legal actions involving The Loan Loft.
• Managing customer relationships, accounts, and performing administrative tasks (e.g. risk
management, system development, credit scoring, staff training, debt collection, and market
research).
• Offering information about products and services from The Loan Loft, affiliated providers, and
external providers we represent (unless the customer opts out).
• Complying with legal obligations, such as the National Consumer Credit Protection Act 2009,
the Privacy Act, and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
• Identifying customers or establishing tax status under Australian or foreign legislation,
regulation, or treaties, or agreements with tax authorities.
• Gathering and aggregating information for statistical, prudential, actuarial, and research
purposes.
• Developing and implementing measures to detect or prevent fraud and credit loss.
• Assisting with marketing and promotional purposes, including disclosing personal information
to third parties, contractors, or organizations aiding our marketing and promotion efforts.
Additionally, under Part IIIA of the Privacy Act, we may obtain your consent to collect, use, and
disclose information about you. If you do not provide the required information, we may be
unable to offer you the requested goods and services.

What We Collect

The Loan Loft collects personal information such as name, address, date of birth, gender,
marital status, occupation, account details, contact details (telephone, facsimile, email), and
financial information. We may also collect personal details for identification purposes over the
telephone.
For credit applications, we may collect information about your dependents, current address
duration, employer’s details, length of employment, proof of earnings, and previous
employment details if applicable.

Disclosure

The Loan Loft will not disclose your information to government agencies, private sector
organizations, or anyone else unless:
• You have consented.
• You would reasonably expect or have been informed that such information is usually
disclosed.
• It is required or authorized by law.
• Your actions imply consent to the disclosure of information.
• It will prevent or lessen a serious and imminent threat to someone’s life or health.
• It is reasonably necessary for law enforcement, protection of public revenue, or investigation
of fraud, unlawful activity, or misconduct.
Depending on the product or service, we may disclose information to:
• Affiliated and external product and service providers.
• Appointed auditors.
• Individuals acting on your behalf (e.g. financial adviser, solicitor).
• Your employer, referees, guarantors, or potential guarantors.
• Regulatory bodies, government agencies, or courts.
• Participants in the payment system and financial institutions.
• Insurers.
• Joint borrowers or account holders.
• Credit reporting bodies or debt collection agencies.
• Other financial institutions and organizations.
• Potential business or asset acquirers.
• Suppliers.
• Other specified organizations or individuals.

Identity Verification and Credit Checks

The Loan Loft is legally required to conduct identity verification and credit checks under
legislation like the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and the
National Consumer Credit Protection Act 2009. Information from online or in-store applications
may be used to verify details and conduct credit checks, including e-verification.
Consent for these checks will be sought during the application process. If there is a partial or no
match, further documentation may be required for verification.
We may also access and collect your financial records from your financial institutions via an
online portal with your consent. This service removes the need for physical financial
statements.
If you fail to meet a payment obligation or commit a serious credit infringement, we may
disclose this to a credit reporting body.

You may request a credit reporting agency not to use
your information for pre-screening direct marketing or if you believe you are a victim of fraud.

You have the right to request a copy of your credit reporting information once a year or if it
relates to our refusal of credit.

We may disclose information to the following credit reporting bodies:
• Equifax Pty Ltd: http://www.equifax.com.au/privacy
• illion Australia Pty Ltd: https://www.illion.com.au/privacy-policy/
• Experian Asia Pacific Pty Ltd: http://www.experian.com.au/privacy-policy/

Website Data

When visiting the The Loan Loft website, our system may record information provided by your
browser, including:
• Date and time of visit.
• Browser type and operating system.
• Internet Service Provider and top-level domain name.
• Referring web address.
• IP address.

Website data is kept confidential and used for internal research purposes only.

Cookies

Our websites may send a “cookie” to your computer, providing a unique identification number.
Cookies help us interact more effectively with your computer. They may be session cookies
(lasting until you close your browser) or persistent cookies (stored longer term). Cookies do not
identify individual users.

You can configure your browser to accept, reject, or notify you of cookies. Rejecting all cookies
may limit website functionality.

Links to Other Websites

Our websites may link to non-The Loan Loft websites. We encourage you to read and
understand the privacy policies of linked websites before providing information to them.

Advertising & Performance Tracking

We use advertising companies to deliver online advertising. Cookies and Spotlight tags may
collect information such as server details, browser type, visit date and time, and marketing
performance. Anonymous information may also be collected about website usage for
advertising effectiveness and consumer interest studies.

Overseas Storage and Delivery of Information

The Loan Loft may use third-party platforms for information delivery and storage at secure
locations in Australia, Singapore, the United Kingdom, the United States, Ireland, or Hong Kong.
These third-party providers use secure systems and processes equivalent to those required
under the Australian Privacy Principles.

Telephone

We may monitor and record telephone calls for training and security purposes.

Email

We will preserve the content of any email that you send us if we are legally required to do so.
Where appropriate, we may record your email address against the relevant company name on
our confidential customer database.

Your email address is used only to send you information that you have requested and as
necessary to complete a transaction or application or for marketing purposes. As part of your
use of our email marketing software, The Loan Loft allows you to elect to receive, or not to
receive, certain information.

The Loan Loft will not send you unsolicited email information related to marketing and
promotional purposes where you have opted out of receiving such communication, offers or
advertisements. The Loan Loft will not sell, rent or lend our contact lists or our customers’
contact lists (including customer data) to third parties.

All emails that you have requested will have an option to unsubscribe. To unsubscribe from all
future The Loan Loft emails, please opt out here.

Security of Information

The Loan Loft takes reasonable care to protect personal information collected or submitted,
both physically and digitally. We regularly review security and encryption technologies.
However, data transmission over the Internet cannot be guaranteed as totally secure. Upon
receiving your transmission, we take steps to secure the information in our customer database.

Contact Us

For questions, further information, or to exercise your rights regarding our privacy practices and
policies, please contact our Privacy Officer at:

The Privacy Officer
The Loan Loft Pty Ltd
2 High Street,
Belmont NSW 2280
Phone: 0422 993 019
Email: apply@theloanloft.com.au
Our Privacy Officer will address your concerns within a reasonable period and provide access to
information in the manner requested, if practical.

Acceptance and Changes to Privacy Policy

Your use of the The Loan Loft website or products indicates acceptance of this Privacy Policy.
This policy replaces any previous versions. The Loan Loft may vary the Privacy Policy by
publishing changes on the The Loan Loft website, providing sufficient notice of the variation.